*How to Order

Just simply please fill in the following inquiry form and submit it. We send you all information, stock status, quote price including shipping cost, etc. by email.

Please be noted, we are selling products at the same time in real store and website. Therefore products may have come to have been already sold when we received a inquiry. Thank you for your understanding in advance.

*Payment Methods

You can choose “Paypal” or “Bank Wire Transfer” for payment. (We are sorry we do not accept the payment by credit card as of now.)

---Paypal

Please send us your e-mail address that you are registering for your Paypal account. As soon as receiving your e-mail address information, we send you a payment request through your Paypal account.

• Here is our bank account information.
• Bank Name : MUFG Bank, Ltd.
• Branch : Ueno-Chuo Branch 065
• Address : 6-1-14, Ueno, Taitou-ku, Tokyo, Japan
• Beneficiary : Ikebe Musical Instruments Store Co.,Ltd
• Account Type : Saving Account
• Account # : 1666907
• Swift Code : BOTKJPJT

*Shipping

We use EMS (Express Mail Service by Japan Post) for delivery. EMS is safe, fast, cost efficient, and also fully insured. And of course you can track on your items on website (http://www.post.japanpost.jp/int/ems/index_en.html).

If you have specific request for carrier, please let us know through the inquiry form (comment or question column).

*Tax and Duty

Japanese consumption tax is not required for international shopping.
However you may be required to pay duty and tax when receiving your items in your country. You must pay all these duty and tax as receiver and we do not cover any of them. If you would like to know it before placing order, please ask your local custom office for details.

*Warranty

Please note the warranty of our products is valid only in Japan.

*Voltage

Please note all electrical products that we are selling are for usage in Japanese market and work correctly only with 100V.

*Returns and Cancellation

Exclusively in the case of if the product is incorrect, damaged, and defective, we will accept returns. Please contact us within 3 days from receiving the product. Please do not discard any of the packaging, manuals and all items that you received with the product. For any other reason, we do not accept returns and cancellation.

*Attention

Basically we carry new items for the customer who live in Japan.
For overseas customer who have interest in purchase of used items, please send your information to us through inquiry form.

*About Us

• Corporate Name : Ikebe Musical Instruments Store Co.,Ltd
• Foundation : 1975
• President : Sonoko Ikebe
• Employee Number : 220

Business Contents :
• * Retail sales of musical instruments and music related products
• * Managing of private brand products (planning, development, production, wholesale, retail sale)
• * Online sales of musical instruments and music related products
• * Import of musical instruments and music related products
• * Retail sales of used / second hand musical instruments
• * Managing of music rehearsal studio, recording studio, live music club.