{"id":26,"date":"2021-01-18T17:11:21","date_gmt":"2021-01-18T08:11:21","guid":{"rendered":"https:\/\/www.ikebe-gakki.com\/blog\/?page_id=26"},"modified":"2025-12-24T15:06:03","modified_gmt":"2025-12-24T06:06:03","slug":"product-inquiryenglish","status":"publish","type":"page","link":"https:\/\/www.ikebe-gakki.com\/blog\/product-inquiryenglish\/","title":{"rendered":"Contact form for Overseas Customers"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How to order<\/h2>\n\n\n\n<p><strong>\uff1cOrder step\uff1e<\/strong><br>1.Please fill out the inquiry form below and send it to us.<br>2.We will contact you by e-mail with information about our stock status and estimated price including shipping costs.<\/p>\n\n\n\n<p><strong>\uff1cPrecautions\uff1e<\/strong><br>Please note that inventory is fluid and may have already sold out by the time we reply. Please understand this in advance.<\/p>\n\n\n\n<p class=\"wordbreaknormal\"><strong>\uff1cAvailable Shipping Countries\uff1e<\/strong><br>Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Croatia, Cyprus, Czechia, Denmark, Finland, France, Georgia, Germany, Greece, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Israel, Italy, Jordan, Kazakhstan, Kyrgyzstan, Liechtenstein, Luxembourg, Macao SAR, Malaysia, Mexico, Mongolia, Netherlands, New Zealand, Peru, Philippines, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, T\u00fcrkiye, U.S. Outlying Islands, United Kingdom, United States, Vietnam<\/p>\n\n\n\n<p><strong>\uff1cBusiness Hours\uff1e<\/strong><br>\u30fbMon to Fri 10:00 to 19:00\uff08Closed on Saturdays, Sundays and holidays\uff09<br>\u30fbPlease note that it may take some time for us to reply during summer and New Year holidays.<br>\u30fbWe will do our best to respond to inquiries received during these holidays within a few days, but please understand that there may be a delay.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<script src=\"https:\/\/sdk.form.run\/js\/v2\/embed.js\"><\/script>\n<div id=\"formrun_form\"><\/div>\n<script>\n    let urlParams = new URLSearchParams(window.location.search);\n    let keyword = urlParams.get('_field_21'); \n    let element = document.getElementById('formrun_form');\n    document.getElementById('formrun_form').innerHTML = '<div class=\"formrun-embed\" data-formrun-form=\"@ikebe-info-english?_field_28=Paypal&#038;_field_21=' + keyword + '\" data-formrun-redirect=\"true\"><\/div>';\n<\/script>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">User Guide<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">*Payment Methods<\/h3>\n\n\n\n<p>Please note we accept the payment in only Japanese YEN(JPY).<\/p>\n\n\n\n<p>We only accept PayPal payments. (we are sorry, but we do not accept other payment methods such as credit cards or bank transfers.)<br>For orders exceeding Paypal&#8217;s transaction limit of 1 million yen, we will provide more details when we reply.For orders exceeding Paypal&#8217;s transaction limit of 1 million yen, we will provide more details when we reply.<\/p>\n\n\n\n<p>After accepting your quote and upon receipt of your email address information, we will send you a payment request through your Paypal account.<\/p>\n\n\n\n<p>Note ;<\/p>\n\n\n\n<p>For secure transactions, items will only be shipped to the address registered in your Paypal account.<\/p>\n\n\n\n<p>If the address entered on this form does not match the address registered with Paypal, we may charge you the difference.<br>Thank you for your understanding in advance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Shipping<\/h3>\n\n\n\n<p>We are shipping by FedEx with full value insured for the shipping damage and lost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Oversea charge<\/h3>\n\n\n\n<p>Overseas handling fees will be charged in addition to the product price and shipping charges.<br>Thank you for your understanding in advance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Tax and Duty<\/h3>\n\n\n\n<p>Japanese consumption tax is not required for international shopping.<br>However you may be required to pay duty and tax when receiving your items in your country. You must pay all these duty and tax as receiver and we do not cover any of them. If you would like to know it before placing order, please ask your local custom office for details.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Warranty<\/h3>\n\n\n\n<p>Please note the warranty of our products is valid only in Japan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Voltage<\/h3>\n\n\n\n<p>Please note all electrical products that we are selling are for usage in Japanese market and work correctly only with 100V.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Returns and Cancellation<\/h3>\n\n\n\n<p>Exclusively in the case of if the product is incorrect, damaged, and defective, we will accept returns. Please contact us within 3 days from receiving the product. Please do not discard any of the packaging, manuals and all items that you received with the product. For any other reason, we do not accept returns and cancellation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*Attention<\/h3>\n\n\n\n<p>Basically we carry new items for the customer who live in Japan.<br>For overseas customer who have interest in purchase of used items, please send your information to us through inquiry form.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">*About Us<\/h3>\n\n\n\n<p>Corporate Name : Ikebe Musical Instruments Store Co.,Ltd<br>Foundation : 1975<br>President : Yoshiaki Tanaka<br>Employee Number : 220<\/p>\n\n\n\n<p>Business Contents :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Retail sales of musical instruments and music related products<\/li>\n\n\n\n<li>Managing of private brand products (planning, development, production, wholesale, retail sale)<\/li>\n\n\n\n<li>Online sales of musical instruments and music related products<\/li>\n\n\n\n<li>Import of musical instruments and music related products<\/li>\n\n\n\n<li>Retail sales of used \/ second hand musical instruments<\/li>\n\n\n\n<li>Managing of music rehearsal studio, recording studio, live music club.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">*For customers considering visiting Japan<\/h3>\n\n\n\n<p>You can make tax-free purchases when you visit any Ikebe Music store in Japan.<br>Click here for more details<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-ikebe-music-information wp-block-embed-ikebe-music-information\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"wrwvukUGXT\"><a href=\"https:\/\/www.ikebe-gakki.com\/blog\/overseas\/\">\uff3b50th Anniversary\uff3dThe Largest Musical Instruments and Equipment\u00a0Store in Japan<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;\uff3b50th Anniversary\uff3dThe Largest Musical Instruments and Equipment\u00a0Store in Japan&#8221; &#8212; Ikebe MUSIC INFORMATION\" src=\"https:\/\/www.ikebe-gakki.com\/blog\/overseas\/embed\/#?secret=sWmyKEC9Pz#?secret=wrwvukUGXT\" data-secret=\"wrwvukUGXT\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>How to order \uff1cOrder step\uff1e1.Please fill out the inquiry form below and send it to us.2.We will contact you by e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"publishpress_future_action":{"enabled":false,"date":"2026-05-05 15:41:55","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":41,"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":66776,"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/pages\/26\/revisions\/66776"}],"wp:attachment":[{"href":"https:\/\/www.ikebe-gakki.com\/blog\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}