Inquiry(English)
Business Hours for Overseas Customers
(Mon to Fri / 10:00 to 19:00, we will have holidays on August for summer vacation
and year end/new year holidays with advanced notice.)
Just simply please fill in the following inquiry form and submit it. We send you all information, stock status, quote price including shipping cost, etc. by email.
Please be noted, we are selling products at the same time in real store and website. Therefore products may have come to have been already sold when we received a inquiry. Thank you for your understanding in advance.
*Payment Methods
Please note we accept the payment in only Japanese YEN.
You can choose “Paypal” or “Bank Wire Transfer” for payment. (We are sorry we do not accept the payment by credit card as of now.)
—Paypal
Please send us your e-mail address that you are registering for your Paypal account. As soon as receiving your e-mail address information, we send you a payment request through your Paypal account.
Note ; We ship the items only to the address that is shown on your Paypal account.
—Bank Wire Transfer
Here is our bank account information.
Bank Name : MUFG Bank, Ltd.
Branch : Ueno-Chuo Branch 065
Address : 6-1-14, Ueno, Taitou-ku, Tokyo, Japan
Beneficiary : Ikebe Musical Instruments Store Co.,Ltd
Account Type : Saving Account
Account # : 1666907
Swift Code : BOTKJPJT
Notes ;
We do not cover any bank transfer charge at our side. When you make an international bank wire transfer please choose “OUR” code in a SWIFT instruction.
This means you pay all transfer charges. We receive all full amount of the payment. The bank transfer charge is different on each bank and we cannot find out it at our side. If you would like to know it first, please contact with your local bank. Also please note it will take approximately 2 7 business days to confirm your payment with our bank.
*Shipping
We are shipping by FedEx with full value insured for the shipping damage and lost.
*Tax and Duty
Japanese consumption tax is not required for international shopping.
However you may be required to pay duty and tax when receiving your items in your country. You must pay all these duty and tax as receiver and we do not cover any of them. If you would like to know it before placing order, please ask your local custom office for details.
*Warranty
Please note the warranty of our products is valid only in Japan.
*Voltage
Please note all electrical products that we are selling are for usage in Japanese market and work correctly only with 100V.
*Returns and Cancellation
Exclusively in the case of if the product is incorrect, damaged, and defective, we will accept returns. Please contact us within 3 days from receiving the product. Please do not discard any of the packaging, manuals and all items that you received with the product. For any other reason, we do not accept returns and cancellation.
*Attention
Basically we carry new items for the customer who live in Japan.
For overseas customer who have interest in purchase of used items, please send your information to us through inquiry form.
*About Us
Corporate Name : Ikebe Musical Instruments Store Co.,Ltd
Foundation : 1975
President : Yoshiaki Tanaka
Employee Number : 220
Business Contents :
- Retail sales of musical instruments and music related products
- Managing of private brand products (planning, development, production, wholesale, retail sale)
- Online sales of musical instruments and music related products
- Import of musical instruments and music related products
- Retail sales of used / second hand musical instruments
- Managing of music rehearsal studio, recording studio, live music club.
